Refund policy

At Scinnera, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.

30-Day Return Policy

You have 30 calendar days from the date of delivery to request a return.

Return Eligibility

To qualify for a return:

  • Items must be unused and unworn.

  • Items must be in their original condition.

  • Items must include original tags and packaging.

  • Proof of purchase or order number is required.

Free Returns

We provide returns at no additional cost to our customers.

There are no restocking fees or hidden charges.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Items marked as final sale

  • Products that have been damaged due to misuse

  • Items returned without original packaging where the condition has been significantly altered

How to Start a Return

Please contact us before returning your order.

Email: info@scinnera.com

Include:

  • Full name

  • Order number

  • Reason for return

  • Photos if the item arrived damaged

Return Address

Scinnera Returns Department
29 Talma Rd
London SW2 1AU
United Kingdom

Damaged or Incorrect Items

If you receive:

  • A damaged item

  • An incorrect product

  • A defective product

Please contact us within 48 hours of delivery so that we can resolve the issue promptly.

Refund Process

Once your returned item is received and inspected:

  1. We will notify you of approval or rejection.

  2. Approved refunds will be processed to your original payment method.

Refund Processing Time

Refunds are processed within 10 business days after the returned item has been received and approved.

Depending on your bank or payment provider, additional processing time may apply.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your payment provider.

  3. Contact your bank.

If you still have not received your refund, please contact:

info@scinnera.com

Exchanges

If you wish to exchange an item for a different size or replacement product, please contact our customer service team.

Cancellation Policy

Orders may be cancelled before dispatch.

Once an order has been shipped, it must be returned through our standard return process.

Consumer Rights

This policy does not affect your statutory rights under applicable United Kingdom consumer protection laws.