Privacy policy

Last Updated: July 2026

At Scinnera ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

  • Order history

  • Customer service communications

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser information

  • Device information

  • Operating system

  • Website usage information

  • Cookies and tracking information

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional emails where consent has been provided

3. Payment Information

Payments made through our website are processed securely by third-party payment providers. Scinnera does not store your full payment card details.

4. Cookies

Our website uses cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyse website traffic

  • Provide a better shopping experience

You may disable cookies in your browser settings, although certain features of the website may not function correctly.

5. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Payment processors

  • Shipping carriers

  • IT and website service providers

  • Legal authorities where required by law

  • Fraud prevention services

All third parties are required to keep your information secure and confidential.

6. Marketing Communications

You may receive marketing emails if you have subscribed to our newsletter or consented to receive promotional communications.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails.

  • Contacting us directly.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders;

  • Comply with legal obligations;

  • Resolve disputes;

  • Enforce agreements.

8. Data Security

We implement appropriate technical and organisational measures to protect your information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no internet transmission can be guaranteed to be completely secure.

9. Your Rights Under UK Data Protection Laws

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request transfer of your data

  • Withdraw consent

To exercise your rights, contact:

Email: info@scinnera.com

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

11. Children's Privacy

Our website is not intended for individuals under the age of 18.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting on this page.

Contact Information

Scinnera

29 Talma Rd
London SW2 1AU
United Kingdom

Email: info@scinnera.com
Phone: +44 20 4542 4896

Customer Service Hours (GMT):
Monday–Friday: 09:00 – 17:00