Frequently Asked Questions

Where do you ship?

We currently ship throughout the United Kingdom.

Do you offer free shipping?

Yes. We offer FREE shipping on all orders.

How long does shipping take?

Processing: 1–2 business days.
Shipping: 3–5 business days.
Delivery: 4–7 business days depending on your city and courier operations.

Can I track my order?

Yes. Tracking information will be sent once your order has been dispatched.

What is your return policy?

We offer a 30-day return policy with free returns.

How long do refunds take?

Approved refunds are processed within 10 business days.

Can I cancel my order?

Orders may be cancelled before they have been dispatched.

What payment methods do you accept?

We currently accept PayPal.

What if I receive a damaged item?

Please contact us within 48 hours of delivery and provide photographs.

How do I contact customer support?

Email: info@scinnera.com
Phone: +44 20 4542 4896

Customer Service Hours (GMT):

Monday–Friday: 09:00 – 17:00
Saturday & Sunday: Closed.